Frequently Asked Questions (FAQ)

1. Do I need to pay additional shipping fees?
Some products may require additional shipping fees due to their weight, size, or destination. If additional fees apply, we will notify you and provide a payment link before processing your order.

2. What if there is a price difference?
In rare cases, price differences may occur due to system updates or regional pricing. If this happens, we will contact you to confirm the adjusted price before proceeding with your order.

3. Will I be charged customs duties or taxes?
For large orders or shipments to certain countries, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

4. How long does it take to process and ship my order?
Most orders are processed within 1-5 business days. Shipping times vary depending on your location and the shipping method chosen. You can track your order using the tracking number provided.

5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide photos of the issue, and we will assist you with a replacement or refund.

6. Do you offer discounts for bulk orders?
Yes! We offer special discounts for bulk orders. Please contact us directly with your requirements, and we will provide a customized quote.