Our Service

Customers who purchase products from our store can enjoy the following services:

* 12-Month Free Replacement Policy

If you experience any issues with the machine within 12 months of receiving it, please feel free to contact us. We will check it and provide a top-tier solution, except in the following cases:

1. Damage or misuse caused by the user

2. Repairs made without our authorization

3. Normal wear and tear

4. Orders that have been refunded.

After the warranty period has ended, we offer a 10% discount on replacement parts for the machine.

* Technology Support

If you have any questions about using our product, we offer professional technical support and can provide relevant suggestions to assist you.

* 24-Hour Customer Support

Due to time zone differences, our customer service team will respond to your inquiries within 24 hours. We are always here to help and ensure that you have a pleasant shopping experience.

Once we receive your inquiry, we will verify the issue and provide you with the best possible solution. Our goal is to resolve any problems quickly and to your satisfaction.

Generally, smaller formats result in clearer engraving.

The reason is when using a large-format field lens with a longer focal length, there may be a higher loss of laser in the air, resulting in a weaker laser and unclear printing effect.

In order to keep the best marking effect, our this machine are designed default 110x110mm, and we can replace the maximum f-theta lens size reach to 200x200mm.

At the same time, for 50W and 60W machine, in order to meet more marking require, we will give an additional column heightening pad and a 175x175mm or 200x200 f-theta lens as free gift.

If you have different requirements on 30W machine for marking field size, you can click below to buy a selection of different field size f-theta lenses and column heightening pad.

After change the f-theta lens, we need to adjust parameter and change the different length from f-theta lens to marking items to make sure marking normally, here is length for you reference. （Notice: Different material items, the focusing length would have slight difference)

If you don't know how to adjust parameter, pls contact our customer service to provide you any technology support.