1、Delivery time may vary particularly during the holiday season, and if you have not receive goods over scheduled time(bad weather, etc),please contact us in time, thank you!

2、If your address is in the remote area of the express company, you may need to pay extra remote fee, usually the value is about US$30 to US$50, we will contact with you before shipping  the goods.

Customers have to know the import laws in your country before ordering, if you choose shipping from China, you may need to pay the Import and VAT tax when the goods arrival to your country, check before ordering!

1. Package has been thoroughly checked and carefully packed before shipping. it's recommended that you take some photo of the package when you receive it and take a video when opening the package. If the carton box is damaged or the weight of the goods is inconsistent with the gross weight indicated on the carton box, please don't sign for the package.

2. If you purchase a 3D printer kit, we will choose a default standard power cord applied to your country.

3. Usually user guide is stored in SD card, if you can't find it, please contact us to get the download URL.

We maintain high standards of excellence and strive for 100% customer satisfaction! If you are satisfied with our products and services, please leave us five-star feedback. Your positive opinion is important to us.

Please contact us before leaving with a neutral or negative opinion. We'll do our best to solve the problem, thank you!